# Level Help Center > Help center for Level — WhatsApp COD verification, abandoned cart recovery, and campaigns for Shopify. This website contains technical content including blog posts, research articles, and application descriptions. All content is available in markdown format for easy consumption by language models. ## Content Structure - **Blog Posts**: Technical tutorials and guides - **Research Articles**: Academic and research content - **Apps**: Application descriptions and documentation ## Index.mdx - [Level Help Center](https://docs.uselevel.ai/en): Help center for Level — WhatsApp COD verification, abandoned cart recovery, and campaigns for Shopify. ## Whatsapp - [Assign Templates](https://docs.uselevel.ai/en/md/whatsapp/assign-flows.md): Link approved WhatsApp templates to message flow events. - [BYO Setup](https://docs.uselevel.ai/en/md/whatsapp/byo-setup.md): Connect your own WhatsApp Business number on Pro and Agency plans. - [Embedded Signup Walkthrough](https://docs.uselevel.ai/en/md/whatsapp/embedded-signup.md): Step-by-step Meta Embedded Signup to connect your WhatsApp number. - [Message Flows](https://docs.uselevel.ai/en/md/whatsapp/flows.md): Assign approved templates to each automated WhatsApp event. - [Message Types](https://docs.uselevel.ai/en/md/whatsapp/message-types.md): Reference for all WhatsApp message types in Level. - [Shared Number](https://docs.uselevel.ai/en/md/whatsapp/shared-number.md): Use Level's WhatsApp Business number without Meta setup. - [Sync Templates](https://docs.uselevel.ai/en/md/whatsapp/sync-templates.md): Pull the latest WhatsApp templates from Meta into Level. - [Template Approval](https://docs.uselevel.ai/en/md/whatsapp/template-approval.md): Submit WhatsApp templates for Meta review and handle rejections. - [Template Libraries](https://docs.uselevel.ai/en/md/whatsapp/template-libraries.md): Shared and team template libraries in Level. - [Template Variables](https://docs.uselevel.ai/en/md/whatsapp/variables.md): Map WhatsApp template placeholders to order and cart data. - [Templates](https://docs.uselevel.ai/en/md/whatsapp/templates.md): Create, manage, and submit WhatsApp message templates. ## Troubleshooting - [Campaign Deferred](https://docs.uselevel.ai/en/md/troubleshooting/campaign-deferred.md): Why campaign messages show as deferred and when they'll send. - [Messages Not Sending](https://docs.uselevel.ai/en/md/troubleshooting/messages-not-sending.md): Fix WhatsApp messages that are not being delivered from Level. - [Pay-Per-Message Not Approved](https://docs.uselevel.ai/en/md/troubleshooting/pay-per-message.md): Fix blocked messages when Shopify usage billing is not approved. - [Shopify Disconnected](https://docs.uselevel.ai/en/md/troubleshooting/shopify-disconnected.md): Fix the Shopify connection when Level can't sync orders. - [Template Rejected by Meta](https://docs.uselevel.ai/en/md/troubleshooting/template-rejected.md): Fix WhatsApp templates rejected during Meta approval. - [Verification Not Triggering](https://docs.uselevel.ai/en/md/troubleshooting/verification-not-triggering.md): Troubleshoot COD orders that don't appear or don't send verification. ## Getting-started - [Dashboard Overview](https://docs.uselevel.ai/en/md/getting-started/dashboard.md): Navigate the Level dashboard and understand key metrics. - [Getting Started](https://docs.uselevel.ai/en/md/getting-started/getting-started.md): Install Level and verify your first COD order in minutes. - [Install from Shopify](https://docs.uselevel.ai/en/md/getting-started/install.md): Install Level on your Shopify store and complete the first login. - [Plans at a Glance](https://docs.uselevel.ai/en/md/getting-started/plans.md): Compare Level Free, Starter, Pro, and Agency plans. - [Shared Number vs Your Own WhatsApp](https://docs.uselevel.ai/en/md/getting-started/whatsapp-options.md): Choose between Level's shared WhatsApp number or connecting your own WABA. - [What is Level?](https://docs.uselevel.ai/en/md/getting-started/what-is-level.md): WhatsApp COD verification and automation for Shopify merchants. - [Your First COD Verification](https://docs.uselevel.ai/en/md/getting-started/first-verification.md): End-to-end walkthrough from test order to verified status. ## Shopify - [Connect Shopify](https://docs.uselevel.ai/en/md/shopify/connection.md): Install Level from the Shopify App Store and link your store. - [Fulfillment Filtering](https://docs.uselevel.ai/en/md/shopify/fulfillment-filtering.md): Filter verified COD orders in Shopify before shipping. - [Reconnect Shopify](https://docs.uselevel.ai/en/md/shopify/reconnect.md): Restore the Shopify connection when Level shows a disconnected banner. - [Shopify Permissions](https://docs.uselevel.ai/en/md/shopify/permissions.md): What Level can access in your Shopify store, and why. ## Compliance - [GDPR](https://docs.uselevel.ai/en/md/compliance/gdpr.md): How Level handles data protection and customer privacy rights. - [Utility vs Marketing Messages](https://docs.uselevel.ai/en/md/compliance/message-categories.md): How Meta categorizes Level message types and what it means for your store. - [WhatsApp Opt-In](https://docs.uselevel.ai/en/md/compliance/opt-in.md): Opt-in requirements for marketing WhatsApp messages. ## Cod-verification - [Buy with COD Button](https://docs.uselevel.ai/en/md/cod-verification/cod-form.md): Add a Buy with COD button to your product pages so customers can order cash on delivery in one step — with fraud checks before the order is created. - [COD Availability at Checkout](https://docs.uselevel.ai/en/md/cod-verification/checkout-cod-rules.md): Choose when Cash on Delivery is offered at checkout — by cart value, PIN code, product, collection, or customer tag. - [COD Not Detected](https://docs.uselevel.ai/en/md/cod-verification/not-triggering.md): Why a COD order may not trigger verification in Level. - [COD Verification Settings](https://docs.uselevel.ai/en/md/cod-verification/settings.md): Master toggle, verification rules, checkout COD rules, reminders, and auto-cancel. - [Convert COD to prepaid](https://docs.uselevel.ai/en/md/cod-verification/cod-to-prepaid.md): After COD confirmation, offer a discounted Shopify payment link on WhatsApp and replace the COD order when the customer pays. - [Customer Experience](https://docs.uselevel.ai/en/md/cod-verification/customer-flow.md): What shoppers see on WhatsApp when a COD order is verified. - [How COD Verification Works](https://docs.uselevel.ai/en/md/cod-verification/how-it-works.md): What happens when a COD order is placed and how Level processes customer replies. - [Order Statuses](https://docs.uselevel.ai/en/md/cod-verification/order-statuses.md): Pending, verified, cancelled, and unreachable COD order statuses in Level. - [Per-Product COD Control](https://docs.uselevel.ai/en/md/cod-verification/per-product-toggle.md): Turn off Cash on Delivery for specific products or collections using checkout rules. - [Resend Verification](https://docs.uselevel.ai/en/md/cod-verification/resend.md): Manually resend a COD verification WhatsApp message to a pending order. - [Risk & Blocklists](https://docs.uselevel.ai/en/md/cod-verification/risk-blocklists.md): Stop repeat COD abusers by blocking phone numbers, emails, and IP addresses, limiting orders per buyer, and sharing risk signals with other Level merchants. - [Shopify Tags & Notes](https://docs.uselevel.ai/en/md/cod-verification/shopify-tags.md): Tags and order notes Level writes to Shopify after COD verification. - [Unreachable Numbers](https://docs.uselevel.ai/en/md/cod-verification/unreachable-numbers.md): Handle COD orders where WhatsApp could not deliver the verification message. - [Verification Skip Rules](https://docs.uselevel.ai/en/md/cod-verification/verification-rules.md): Skip WhatsApp verification for certain COD orders based on cart value, pin code, or order tags. ## Campaigns - [Create Your First Campaign](https://docs.uselevel.ai/en/md/campaigns/first-campaign.md): Step-by-step guide to sending a WhatsApp marketing campaign from Level. - [Deferred Sends](https://docs.uselevel.ai/en/md/campaigns/deferred-sends.md): Why campaign messages may be deferred and how Level retries them. - [Opt-Out Handling](https://docs.uselevel.ai/en/md/campaigns/opt-out.md): How Level handles STOP replies and marketing opt-outs. - [Plan Limits](https://docs.uselevel.ai/en/md/campaigns/plan-limits.md): Campaign and message limits by subscription plan. - [Segments](https://docs.uselevel.ai/en/md/campaigns/segments.md): Target customer groups for WhatsApp campaigns. - [Send Options](https://docs.uselevel.ai/en/md/campaigns/send-options.md): Draft, schedule, and send-now options for WhatsApp campaigns. ## Billing - [50 Free Messages](https://docs.uselevel.ai/en/md/billing/free-messages.md): How the free message allowance works on the Free plan. - [BYO Billing](https://docs.uselevel.ai/en/md/billing/byo-billing.md): How billing works when you connect your own WhatsApp number. - [Dev vs Live Store](https://docs.uselevel.ai/en/md/billing/dev-vs-live.md): How billing and plan features differ on Shopify development stores. - [Limit Warnings](https://docs.uselevel.ai/en/md/billing/limit-warnings.md): Email and in-app alerts when approaching your message limit. - [Message Rates](https://docs.uselevel.ai/en/md/billing/message-rates.md): Per-country WhatsApp message pricing on the shared number. - [Pay-Per-Message Billing](https://docs.uselevel.ai/en/md/billing/pay-per-message.md): How usage-based WhatsApp billing works on Starter and Pro plans. - [Plans and Entitlements](https://docs.uselevel.ai/en/md/billing/plans.md): Level subscription plans, features, and WhatsApp billing models. - [Upgrade / Downgrade](https://docs.uselevel.ai/en/md/billing/change-plan.md): Change your Level subscription plan through Shopify billing. ## Account - [Email Digests](https://docs.uselevel.ai/en/md/account/email-digests.md): Weekly and daily COD summary emails from Level. - [Notification Settings](https://docs.uselevel.ai/en/md/account/notifications.md): Configure email and in-app notifications for your team. - [Profile Settings](https://docs.uselevel.ai/en/md/account/profile.md): Manage your account name, timezone, and language preferences. - [Teams & Multi-Store](https://docs.uselevel.ai/en/md/account/teams.md): Manage teams and connect multiple Shopify stores. - [Unsubscribe from Emails](https://docs.uselevel.ai/en/md/account/unsubscribe.md): Stop receiving specific email notifications from Level. ## Abandoned-carts - [3-Touch Sequence](https://docs.uselevel.ai/en/md/abandoned-carts/sequence.md): Timing and message types for the abandoned cart recovery sequence. - [Abandoned Carts Overview](https://docs.uselevel.ai/en/md/abandoned-carts/overview.md): Recover lost revenue with automated WhatsApp messages for abandoned Shopify checkouts. - [Cart Statuses](https://docs.uselevel.ai/en/md/abandoned-carts/statuses.md): Abandoned cart and recovery attempt statuses in Level. - [Discount Offers](https://docs.uselevel.ai/en/md/abandoned-carts/discount-offers.md): Send a discount code in the second abandoned cart recovery message. - [Meta Marketing Limits](https://docs.uselevel.ai/en/md/abandoned-carts/meta-limits.md): How Meta frequency caps affect abandoned cart recovery messages. - [Recovery Links](https://docs.uselevel.ai/en/md/abandoned-carts/recovery-links.md): How abandoned cart recovery URLs work in WhatsApp messages. - [Recovery Settings](https://docs.uselevel.ai/en/md/abandoned-carts/settings.md): Configure timing, discount offers, and enable abandoned cart recovery. ## Locales - [English (https://docs.uselevel.ai/en)](https://docs.uselevel.ai/en): Primary documentation. - [Arabic (https://docs.uselevel.ai/ar)](https://docs.uselevel.ai/ar): Arabic documentation. - [Italian (https://docs.uselevel.ai/it)](https://docs.uselevel.ai/it): Italian documentation. ## Optional - [Full site index (https://docs.uselevel.ai/llms-full.txt)](https://docs.uselevel.ai/llms-full.txt): Complete English docs bundle for LLM ingestion. - [Sitemap (https://docs.uselevel.ai/sitemap.xml)](https://docs.uselevel.ai/sitemap.xml): XML sitemap index. - [Marketing site (https://uselevel.ai)](https://uselevel.ai): Product homepage. - [Merchant app](https://app.uselevel.ai): Level dashboard login.