Create Your First Campaign

WhatsApp campaigns let you send marketing messages to customer segments — like a broadcast to verified COD customers or all customers with a phone number.

Prerequisites

Starter, Pro, or Agency plan (Free has 0 campaigns/month)
WhatsApp campaigns enabled in Campaign settings
At least one approved marketing template assigned in Message flows
Pay-per-message billing approved (Starter/Pro on shared number)

Steps

1. Enable campaigns

Open Campaign settings and turn on WhatsApp campaigns.

2. Create a campaign

Go to Campaign settings → enter a Name
Select a Segment (e.g. All customers with phone)
Choose an approved Template and language
Optionally set a Schedule for later, or leave blank for draft
Click Save campaign

3. Review recipient count

The settings page shows a live preview of how many recipients match your segment.

4. Send

Go to Campaigns and click Send now on your draft campaign.

5. Monitor results

Watch sent, failed, and deferred counts on the campaign detail page.

Campaign statuses

Status	Meaning
Draft	Saved, not yet sent
Scheduled	Will send at the scheduled time
Sending	Currently delivering messages
Completed	All messages processed
Failed	Campaign-level failure

Tips

Start with a small segment to test delivery
Ensure your template includes “Reply STOP to unsubscribe”
Check plan limits before creating multiple campaigns