Reconnect Shopify

If Shopify disconnects, Level stops syncing orders and sending COD verifications until you reconnect.

How you’ll know

• Dashboard banner: “Shopify is disconnected — Reconnect in Integrations”
• Email alert: Shopify disconnected notification (if enabled)
• New COD orders don’t appear in Level
• Abandoned cart sync stops

How to reconnect

1. Open Integrations  in the Level app
2. Click Reconnect Shopify (or reinstall from the Shopify App Store )
3. Approve the permissions prompt in Shopify Admin
4. Confirm the disconnected banner disappears

After reconnecting

• Order sync resumes automatically via webhooks
• Pending verifications for recent orders may need a manual resend
• Abandoned cart polling resumes within minutes

Preventing disconnects

Common causes of disconnection:

• App uninstalled or permissions revoked in Shopify Admin
• Store transferred to a new Shopify account
• Expired or invalid access token (reconnect fixes this)

Related

• Connect Shopify
• Shopify disconnected troubleshooting
• Notification settings