Order Statuses
Every COD order in Level has a status that reflects the verification state.
Status reference
| Status | Meaning | Shopify effect |
|---|---|---|
| Awaiting reply | Verification sent; awaiting customer reply | No tag yet |
| Verified | Customer tapped Confirm | level-cod-verified tag + order note |
| Cancelled | Customer tapped Cancel, or auto-cancelled | level-cod-cancelled tag; order cancelled in Shopify |
| Couldn’t reach | WhatsApp delivery failed | Warning shown in dashboard |
| Blocked by limit | Message cap reached (Free plan) | No message sent |
Awaiting reply
The default state after a verification message is sent. The order stays pending until the customer responds, a reminder is sent (Starter+), or auto-cancel runs.
You can resend verification for awaiting orders.
Verified
Customer confirmed they want the order. Use the level-cod-verified tag in Shopify to filter orders ready for fulfillment. See Shopify tags.
Cancelled
The customer declined, or Level auto-cancelled after the configured timeout (Starter+). The Shopify order is cancelled so you don’t ship unintentionally.
Couldn’t reach
WhatsApp could not deliver to the number on the order. Common causes: wrong number, landline, or no WhatsApp account. See Unreachable numbers.
Blocked by limit
On the Free plan, new verifications are blocked when the 50-message monthly cap is reached. Upgrade or wait for the next cycle.
Prepaid conversion (optional)
When Convert COD to prepaid is enabled, confirmed COD orders can also show a prepaid offer status on the order detail page:
| Status | Meaning |
|---|---|
| Prepaid offer sent | Discounted payment link sent on WhatsApp |
| Converted to prepaid | Customer paid; replacement order linked; original COD cancelled (if configured) |
| Offer expired | Link window ended without payment; continue with the COD order |
| Offer failed | Draft create or WhatsApp send failed — check logs / Shopify connection |