Assign Templates

Each automated WhatsApp event needs an approved template assigned before messages can send.

Steps

1. Open Integrations → Message flows
2. For each event (COD verification, abandoned cart reminder, etc.):
   • Select an approved template from the dropdown
   • Confirm variables are mapped (click Map variables if needed)
3. Click Save flows

Checklist by feature

COD verification (all plans)

• COD verification template
• Thank you template (optional)
• Cancel template (optional)
• COD reminder template (Starter+)

Abandoned cart (Starter+)

• Abandoned cart reminder (touch 1)
• Abandoned cart nudge or offer (touch 2)
• Abandoned cart final (touch 3)

Campaigns (Starter+)

• Campaign broadcast template

Shared number

Templates are pre-assigned for shared-number merchants. You can view assignments but not change them. Upgrade to Pro + BYO for full control.

Troubleshooting

If messages aren’t sending, check:

• Template status is Approved (not pending or rejected)
• Variables are mapped for all placeholders
• Flow is saved after changes

See Messages not sending.

Related

• Message flows
• Templates
• Template variables